Frequently Asked Questions
Welcome to our FAQs page. This is the place where curiosity meets clarity. Scroll through to find answers to the things we get asked all the time. If you can't find what you're looking for, feel free to reach out by email - we’re always happy to help!
Product information
It’s extra virgin olive oil (EVOO) with a very high concentration of olive polyphenols: powerful antioxidants that support heart health. Oleaphen delivers up to 45x more olive polyphenols than standard EVOO.
According to EU Regulation 432/2012, olive oil with more than 250 mg/kg of phenolic compounds qualifies as high phenolic olive oil. Oleaphen surpasses this standard, offering up to 45x more phenolics than regular extra virgin olive oil. This makes it an exceptional option for those looking to benefit from its significantly higher phenolic content.
Our High Potency Phenolic Olive Oil has 45x more polyphenols than regular EVOO. Storage in 5ml seaweed pods preserves maximum potency and prevents oxidation, ensuring a lab-certified, nutraceutical-grade product.
They’re potent antioxidants that support heart health by contributing to the protection of blood lipids from oxidative stress.
Yes, high phenolic olive oil has a more robust, peppery flavour due to its high concentration of polyphenols. Some may describe it as more bitter or pungent compared to regular olive oil, a sign of its potency.
It’s both. Oleaphen is a natural, functional food: a nutraceutical. It contains no additives and is suitable for most people, unless you have an olive or olive oil allergy.
Production, quality & analysis
We follow a meticulous production process that includes hand harvesting in September and October. As soon as our olives are picked, they go in refrigerated trucks to our state-of-the-art mill where the oil is cold extracted using our proprietary methods to preserve polyphenol content. The oil is then stored in a refrigerated environment to ensure its potency and freshness is maintained.
Our olives are grown in Cyprus, taking advantage of the unique growing conditions and Mediterranean climate.
Oleaphen proudly supports a network of regenerative and permaculture-focused olive farmers who share our commitment to restoring ecosystems and producing the highest quality olive oil, naturally.
We collaborate closely with a community who embrace biodiversity, soil health and low-intervention practices. That means no pesticides – ever - not even organic ones. Instead, many of our partners use Zeolite, a natural, food-safe mineral to protect olives from pests without harming beneficial life.
We also encourage the use of integrated animal systems, where donkeys, ducks and chickens roam freely, fertilise the soil and help manage vegetation. Spiders and other natural predators are respected as key players in maintaining ecological balance.
Together with our growers, we’re proving that restorative farming can produce superior therapeutic olive oil.
While we don't have organic certification yet for all our groves, our practices go beyond organic. We use permaculture methods, do not use pesticides and prioritise environmental stewardship. All batches are independently analysed for pesticide residues and micro-plastics.
Yes. We’re carbon-negative (16kg CO₂ sequestered per litre), pesticide-free and restore biodiversity with permaculture and seaweed packaging.
We operate a fully controlled chilled transport chain from harvest to storage, use cutting-edge extraction techniques and have each batch independently analysed and verified.
We use LC‑MS/MS analysis, the gold standard for accurate polyphenol measurement, endorsed by EFSA.
You can download our lab certificates here.
Yes. Each batch is linked to your sale with an EUN (Exclusive Unique Number). Lab certificates are available to download here or can be accessed on our site via the QR code on your box.
Delivery & returns
UK Mainland: Free
Northern Ireland: £12.75
Scottish Highlands: £8.75
Scottish Islands: £12.75
Orders will typically be delivered by DPD.
To ensure you get the best experience with our carrier, please download and use the DPD app - you'll have the opportunity to select a preferred neighbour as well as a dedicated safe place.
You can now pinpoint your exact delivery address location thanks to DPD’s partnership with What3words. For instructions on how to add this to your delivery preferences in the DPD app, view DPD's guide on how to add a delivery What3Words Address.
Currently, we only deliver to commercial and residential addresses within the UK, including the Scottish Highlands & Islands and Northern Ireland.
Your order will be dispatched within 2 working days (Monday - Friday) of the order being placed.
Delivery date estimates vary depending on your location:
UK Mainland: 1-2 days
Northern Ireland: 2-5 days
Scottish Highlands & Islands: 2-5 days
For more information, please refer to our Delivery questions.
Your first month's order will be dispatched within 2 working days (Monday - Friday) of the order being placed.
All future subscription orders will be dispatched monthly on the same calendar date as your original order. If this date falls on a Saturday, a Sunday, or a public holiday, your order will be dispatched on the next available working day.
Delivery date estimates vary depending on your location:
UK Mainland: 1-2 days
Northern Ireland: 2-5 days
Scottish Highlands & Islands: 2-5 days
For more information, please refer to our Delivery questions.
We work quickly to pick and pack your items, which means we’re unable to amend your order on the day of dispatch.
Please contact us within 2 hours of the order being placed and we’ll do our best to help.
You can manage upcoming subscription orders at any time through your Oleaphen account.
You’ll receive a shipping confirmation email from DPD once your order is on its way, which includes tracking information.
You can also track your order using the DPD app, where you'll be able to select a preferred neighbour or choose a dedicated safe place.
Alternatively, log into your Oleaphen account, select the order you'd like to track and click the 'Track Parcel' button.
Once your order has been dispatched, you may be able to update delivery options via your DPD tracking link or the DPD app.
Any changes must be made as quickly as possible; otherwise, the parcel will be returned to us. Changes cannot be made directly through Oleaphen.
For more information, please refer to our Return & refund policy.
Our courier may occasionally experience delays, and we apologise if your order is late. Please allow up to two working days for delivery. Parcels delayed beyond this window are returned to us, so if your order hasn’t arrived within that time, contact us and we’ll assist promptly.
We are incredibly sorry to hear this. Please contact us so that we can help resolve this situation.
If the issue is related to products in your order, include your order number, a photo of the product (if relevant) and a brief description of the problem so we can sort it quickly.
We're sorry your order hasn't arrived. Sometimes parcels are marked as delivered just before they actually are. Please check with neighbours or your nominated safe place first. If it's still missing, please contact us.
If your parcel has been returned to us, don't worry. Please contact us and we’ll assist you with the next steps.
Yes. Please refer to our Return & refund policy.
Alternatively, log into your account and visit the returns section, or contact us if you don’t have an account.
Subscriptions
Managing your subscription is easy! Simply log in to your account to update details, skip a delivery or cancel your plan.
No, you don’t have to subscribe. When placing your order, you can choose between a one-time purchase or a rolling subscription. Subscriptions include a discount, and you can easily pause, cancel or update them at any time.
Whether you want to try Oleaphen once or get regular monthly deliveries, the choice is yours.
To make changes to your Oleaphen subscription, start by logging into your account. If you don’t already have one, simply create an account using the email address you used when placing your original order. Your subscription details will appear automatically.
Once logged in, head to the ‘Subscriptions’ section and click on ‘Manage Subscription’. From there, you’ll be able to update your next shipment date or cancel your subscription altogether.
If you require assistance, contact us. Our customer care team are always happy to help.
Usage information
We recommend 5ml daily (one pod). You can drink it straight or with meals.
Yes, it's a natural nutraceutical food, but consult a doctor if pregnant, on medications or have olive allergies.
We recommend consuming high phenolic olive oils raw to preserve their beneficial compounds. You can add them to your food, smoothies or shakes, but avoid heating them up.
Yes, but you should always consult with a pediatrician before adding any supplement to a child's diet.
Yes, high phenolic olive oil can be used topically. Its antioxidant properties help protect skin cells from oxidative stress, soothe inflammation and improve skin hydration, making it a natural remedy for dry or irritated skin.
Storage & shelf life
There’s no need to refrigerate, but temperature consistency is essential. To maximise self-life and maintain polyphenol potency, keep your pods:
• Away from heat and direct sunlight, in a cool, dry cupboard or pantry.
• Refrigerated, if storing for long periods.
Properly stored, pods maintain peak potency for up to 2 years thanks to our oxidative-resistant packaging.
Unlike regular bottled olive oil, which loses up to 40% of its potency within weeks of being opened, Oleaphen is sealed in biodegradable seaweed-based pods and oxygen-blocking packaging. Combined with cold storage and no light exposure, this protects the oil from oxidation and guarantees you get a clinically precise dose every time you open and consume it.
Pricing & value
Because it's a specialty nutraceutical oil that requires up to 10 times more olives to make, grown without pesticides, using regenerative practices and lab testing. You're paying for potency – not fluff.
For less than the price of a daily coffee, each pod delivers clinically researched, science-backed polyphenols that support cardiovascular function and provide long-term benefits.
